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Protective Services Resources

You have the right to the hospital's reasonable response to your request and needs for treatment and service within the hospital's capacity, mission and applicable law. It is your right as a patient in this facility to be allowed access to protective services. These services include advocacy services, certification and licensure agencies, and Medicare/Medicaid fraud, abuse reporting agencies, etc.

A list of agencies with telephone numbers and addresses is provided. If you need assistance or have questions regarding the need to access these services, Patient Advocate Department is available to assist you Monday - Friday (9:00am - 5:00 pm), and the Nursing Supervisor will assist you during weekends and evenings.

Reporting Suspected Abuse/Neglect:

Texas Department of Human Services

 1-800-252-5400      http://www.hhs.state.tx.us/

Health Facility Licensure and Certification Division

 1-800-228-1570       http://www.dshs.state.tx.us/license.shtm

Grievances/Complaints:

Texas Health Huguley Hospital Fort Worth South Patient Advocate

817-551-2495

Texas Department of State Health Services

1100 W. 49th Street

Austin, Texas 78711-2668

888-973-0022       http://www.dshs.state.tx.us/

State Board of Medical Examiners

512-305-7010       http://www.tmb.state.tx.us/ 

State Board of Nurse Examiners

512-305-7400       http://www.bne.state.tx.us/ 

Medicare/Medicaid Fraud:

1-800-633-4227 (ask to speak to Medicare representative)    http://www.medicare.gov/

1-800-252-8263 ( ask to speak to Medicaid representative)    http://www.hhsc.state.tx.us/

Complaints Concerning Advance Directives
Texas Department of Health

1-800-228-1570       http://www.dshs.state.tx.us/ 

Texas Health Huguley Hospital Fort Worth South is accredited by The Joint Commission.  Issues concerning safety and quality of care should be referred to The Joint Commission and addressed to:
 The Joint Commission

To report patient safety concerns visit www.jointcommission.org use the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website.

 630-792-5000 http://www.jointcommission.org/GeneralPublic/Complaint

E-mail:  
  complaint@jointcommission.org
   
Fax:  
  Office of Quality Monitoring
  (630) 792-5636
   
Mail:  
  The Office of Quality and Patient Safety (OQPS)
  The Joint Commission 
  One Renaissance Boulevard
  Oakbrook Terrace, IL 60181
   

If you have questions about how to file your complaint, you may contact the Joint Commission at this toll free U.S. telephone number, 8:30 to 5 p.m., Central Time, weekdays.

(800) 994-6610