As a Transitional Care Nurse, Emma plays such a vital role with our patients as they transition home. In her nomination, Emma was described as an angel and an advocate when it comes to helping our patients with their healthcare needs at home.
Recently, Emma demonstrated how to truly go above and beyond for a patient. During Emma’s third attempt to reach a recently discharged patient, she finally connected with the spouse of the patient she was trying to reach. The woman on the phone was upset and tearful as she told Emma of her husband’s difficult circumstances surrounding his inability to obtain a life vest or a permanent defibrillator that was desperately needed to survive.
As a Spanish-speaking non-resident, the woman on the phone felt alone and at a loss for what the next step should be. Resources did not seem apparent or even possible, but Emma persevered while digging deep into her resources as well as her faith to help this destitute couple.
Emma continued to encourage the couple to keep the faith and not give up hope as she called them every week. Emma’s job did not require her to call every week, but her desire to live like Christ lead her to make those weekly calls.
Finally, one call differed from others as the wife of the patient called Emma. Again, tears flowed but those tears were different from the other tears shed during the other phone calls. Finally, one of Emma’s resources paid off. The patient was getting a permanent defibrillator as he had funding from a local charity. For the first time in a long while, the couple had hope.