Financial Information
Our Financial Counselor may contact you during your hospital stay to discuss financial arrangements to pay your bill. Please understand we do so only because it is better to talk face-to-face than by phone after you have been discharged. Specific concerns could involve not having insurance coverage, payment of non-covered charges, or self-pay balances.
If you are concerned about your ability to pay or wish to discuss available sources of assistance before leaving the hospital, please get in touch with the AdventHealth Financial Assistance department at Call1-800-462-0490, Monday through Friday, 8 am to 5 pm EST.
Should any questions arise about your hospital bill, billing procedure, or credit policy, please call customer service at Call855-241-2455. The customer service office hours are Monday through Thursday, 9 am to 4 pm, and Friday, 9 am to 3 pm. For your convenience, customer service may be contacted via e-mail at THHCustomerService@AdventHealth.com.
Payment Options
- Payments Accepted
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For your convenience, we accept the following forms of payment. It is your responsibility to make arrangements for payment.
- Checks (personal or traveler's)
- Cash
- MasterCard
- VISA
- Discover
- AMEX
Hospitals and doctors charge separately. Your account with us consists of charges for your room, meals, the use of equipment, supplies and services provided by the hospital's staff.
- Professional Services
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As a patient you may receive bills from independent physicians, clinics or group practices for physician services provided during your treatment/stay at the hospital. Some examples include Anesthesiologists, Radiologists, or Emergency Physicians. These physicians are not employees or agents of the hospital.
- Estimate Your Out-of-Pocket Cost
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Texas Health Huguley is pleased to offer a good faith estimate to provide you with better clarity and understanding of your healthcare investment before services. For a personalized cost estimate, choose one of the following options.
- Please visit this page to view price estimates for health care services..
- Call817-568-3265. If you have insurance, you will need to have your insurance card available.
- Questions to Ask Prior to Requesting an Estimate
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What is the exact name of the procedure(s)?
- Ask the doctor to clearly write out the name of the procedure. Correct spelling is important since many surgery names sound similar.
What CPT code(s) will be used for the procedure(s)?
- CPT codes are the billing codes used by providers for physician services. If you do not have this, please be sure to have the exact name of the procedure.
What ICD-9 diagnosis code(s) will be used?
- The International Classification of Diseases codes identify your health condition and allow health care professionals anywhere in the country to have a shared understanding of conditions.
Will you be staying overnight?
- Does the doctor expect that you will be admitted to the hospital as an inpatient overnight, or that you will be treated on an outpatient basis?
- AdventHealth aspires to give consumers meaningful information as they seek to restore their health. We believe consumers should be equipped with personalized and accurate estimates. We are making it easier for patients to make informed decisions about their health care by offering them personalized estimates for hospital procedures before they receive care. The estimates are based on their insurance coverage and the typical care experience for patients receiving similar services from the same physician.
In addition, be sure to have the first and last name of the doctor who ordered the procedure. For surgical procedures, please provide the surgeon’s first and last name.
Serving the Needs of Those in Our Area
At AdventHealth, we are committed to excellence in providing quality health care to all individuals in need. We believe that every person deserves access to medical treatment, irrespective of their financial circumstances. Therefore, we assure you that all patients will be treated with compassion and respect, regardless of their ability to pay. Our mission is to extend the healing ministry of Christ and we remain committed to upholding this principle at all times.
Financial assistance is only available for emergent care or medically necessary care, except as may be determined in the sole discretion of AdventHealth on a case-by-case basis. Patients may apply for financial assistance in accordance with the guidelines set forth in the Financial Assistance Policy below. Verification of income and financial information is required.
AdventHealth limits amounts billed for uninsured patients for emergency and medically necessary care that may be eligible for financial assistance to Amounts Generally Billed (AGB). The AGB amounts are determined by taking all accounts paid in full over a recent 12-month period for Medicare, Medicare Advantage and contracted commercial insurance and calculating the average discount given. Your financial responsibility is then calculated as follows:
Your Total Charges X Calculated Average Discount Percentage = Your Financial Responsibility
If you receive emergency or medically necessary care and are eligible for assistance under our Financial Assistance Policy, you will never be billed more than this amount. To request the actual percentage discount applicable to your hospital of choice, please refer to the contact information provided on the cover page of the financial assistance document packet or the contact information included on the financial assistance section of the financial assistance web page.
Per our Financial Assistance Policy, to qualify for a 100% reduction in your financial responsibility, you must have received emergency or medically necessary care and have an annual household income that does not exceed 250% of the Federal Poverty Guideline, according to the table below. An application and supporting documentation is required to qualify.
2024 Federal Poverty Guidelines | ||||
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Household Size | 100% of Poverty | 250% of Poverty | 400% of Poverty | 600% of Poverty |
1 | $15,060 | $37,650 | $60,240 | $90,360 |
2 | $20,440 | $51,100 | $81,760 | $122,640 |
3 | $25,820 | $64,550 | $103,280 | $154,920 |
4 | $31,200 | $78,000 | $124,800 | $187,000 |
5 | $36,580 | $91,450 | $146,320 | $219,480 |
6 | $41,960 | $104,900 | $167,840 | $251,760 |
7 | $47,340 | $118,350 | $189,360 | $284,040 |
8 | $52,720 | $131,800 | $210,880 | $316,320 |
Texas Health Huguley Hospital Addendum Physician Financial Assistance
Please click on the link "Calculation of Amount Owed for Financial Assistance Eligible Individuals" for an explanation of how your uninsured discount is calculated.
Calculation of Amount Owed for Financial Assistance Eligible Individuals
Financial Aid Policies and Applications
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Language
Summary of our Financial Assistance Policy
Financial Assistance Application
Financial Assistance Policy
Additional Bill Types
Specialty | Provider | Phone |
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Anesthesiology |
Medac, inc. / Northstar Anesthesia |
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Emergency Medicine | Huguley Emergency Physicians | 800-225-0953 |
Pathology | Huguley Pathology Consultants | 817-293-4304 |
Radiology | Radiology Associates of North Texas | 817-321-0404 |
Specialty | Provider | Phone |
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Anesthesiology |
Medac, inc. / Northstar Anesthesia |
|
Emergency Medicine | Huguley Emergency Physicians | 800-225-0953 |
Pathology | Huguley Pathology Consultants | 817-293-4304 |
Radiology | Radiology Associates of North Texas | 817-321-0404 |
Pricelist
The Centers for Medicare and Medicaid Services (CMS) mandated hospital price transparency that went into effect January 1, 2019, whereby, Hospitals are required to make available a list of their current standard charges via the internet in a machine readable format and update this information at least annually, or more often as appropriate. Therefore, the files below represent the respective hospital’s pricelist in machine readable format in compliance with CMS policy. However, provider organizations and patient advocates both agree that the realities of medical-industry pricing still make it difficult for consumers to comprehend this data. No patient ever pays the pricelist price. Insurance companies negotiate a specific discount for their customers. In addition, uninsured individuals have access to a variety of state and federal government programs and additional discounts that can be reviewed with a financial counselor prior to service. Therefore, this file is not the best representation of the amount a patient or consumer will pay, because the final bill a patient receives is always discounted. Insurance companies negotiate discounts on the pricelist amounts by as much as 40% or more. In addition, patients’ have varying degrees of financial responsibility relative to how valuable their insurance coverage is. This means that patients will have higher or lower copays, co-insurances, and deductibles. The patient must pay an amount up to their deductible before the insurance begins paying benefits. These deductibles can be as low as five hundred dollars or as high as ten thousand dollars depending on how much coverage that individual purchased or their employer is providing on their behalf. In addition, after the deductible is paid by the patient, the patient will often owe 10-20% of the insurance’s negotiated amount up to a maximum individual or family amount. The patient’s coverage level as well as their insurance carrier’s negotiated amount may vary greatly, and therefore, the price each consumer pays is very personal.
For these reasons, Texas Health Huguley Hospital and Texas Health Hospital Mansfield aspires to give consumers meaningful information as they seek to restore their health. We believe consumers should be equipped with personalized and accurate estimates. We are making it easier for patients to make informed decisions about their health care by offering them personalized estimates for hospital procedures before their care. The estimates are based on their insurance coverage and the typical care experience for patients receiving similar services from the same physician. These personalized estimates are accessible here.
Prices effective as of 12/19/2023